LifeConnections Health Center, Cisco, 2010
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Comfortable setting with access to patient files and test results. Materials can be sent to patient post visit.
LifeConnections reimagined workplace healthcare as a connected, end-to-end service for Cisco employees and their families. Our team designed the patient journey across digital and in-person touchpoints, with a focus on convenience, privacy, and ease of use for a tech-savvy audience. By integrating services that typically lived in separate systems, the experience made care feel more seamless while supporting adoption, lowering healthcare costs, and reducing lost productivity.
How do you design healthcare experience for employees who expect privacy and the same ease from a clinic that they get from the rest of their digital lives? LifeConnections reimagined what workplace healthcare could feel like for Cisco employees and their families. The challenge was to design a service that made care easier to access, easier to navigate, and more connected across both digital and in-person touchpoints. The business goal was to drive adoption of the center in ways that could lower healthcare costs and reduce productivity lost to sick days.
Our team designed the end-to-end patient journey, from appointment scheduling through visit follow-up, with a focus on the expectations of a tech-savvy employee population. That meant creating a digitally enabled experience that allowed patients to schedule appointments, view records, order prescriptions, and communicate with clinicians through a single interface.
The complexity sat behind the scenes. We had to connect services from Relay Health, Cerner, Walgreens, and Cisco into a single, coherent portal, transforming a fragmented set of systems into one experience, something that did not typically exist in this form.
Inside the center, the experience was designed to reduce friction and improve privacy. Self check-in allowed employees to head directly to their room instead of waiting alongside coworkers. Care teams could access health records, lab results, and related information across laptops, mobile devices, and displays, making care more flexible and responsive. The facility also supported HealthPresence, (Remote Expert) enabling high-definition virtual consultations for employees who were traveling or located farther from the center.
Self check-in supported by room scheduling capabilities.
Caregiver with a variety of ways to access information.
HealthPresence consult with an employee who is traveling.
LifeConnections Patient Portal brings together a variety of services for an integrated patient experience.
Related Information
Center Website
Tour of facility